Privacy Policy

REBLL Ltd (“REBLL”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use the REBLL ticketing platform, our websites, and related services.

REBLL operates in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

REBLL Ltd is an online ticketing platform that enables event promoters, venues, and organisers to sell tickets and related items to customers.

For the purposes of data protection law:

• REBLL Ltd acts as a Data Controller for information relating to your REBLL account and platform usage.
• Event organisers (promoters or venues) may also act as Data Controllers for attendee information relating to their events.

If you purchase tickets to an event, your personal data may therefore be processed by both REBLL and the event organiser.

2. Information We Collect

We may collect and process the following categories of personal data.

Information you provide directly

When creating an account or purchasing tickets, you may provide:

• Name
• Email address
• Telephone number
• Billing address
• Payment details (processed securely by our payment providers)
• Account login credentials
• Event attendance information

If you are an event promoter using the platform we may also collect:

• Business name
• Business address
• Payment and payout details
• Identity verification information where required

Information collected automatically

When you use the REBLL platform we may automatically collect:

• IP address
• Browser type and device information
• Platform usage data
• Login timestamps
• Purchase activity
• Cookie and analytics data

This helps us improve the platform and detect fraud or abuse.

3. How We Use Your Information

We process personal data for the following purposes.

To provide our services

• Creating and managing user accounts
• Processing ticket purchases
• Delivering tickets and confirmations
• Managing event entry and ticket validation
• Customer support

To support event organisers

Where you purchase a ticket, we may share relevant information with the event organiser to enable them to:

• Manage their event
• Verify ticket holders
• Communicate important event updates

Event organisers are responsible for their own data practices and privacy policies.

To operate and improve the platform

We may use personal data to:

• Improve our technology and services
• Monitor system performance
• Prevent fraud or misuse
• Conduct analytics and usage research

Marketing communications

If you opt in, we may send you:

• Event recommendations
• Platform updates
• Promotional communications

You can unsubscribe at any time via email preferences or by contacting us.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity
Processing required to provide ticketing services and manage your account.

Legitimate interests
Improving our services, preventing fraud, and maintaining platform security.

Consent
Where you opt in to marketing communications.

Legal obligation
Where we must comply with financial, tax, or regulatory requirements.

5. Sharing Your Data

We may share personal data with trusted service providers including:

• Payment processors (e.g. Stripe/Square or similar providers)
• Email delivery services
• Cloud hosting providers
• Fraud prevention services
• Event organisers using the platform

All third-party service providers are required to process personal data securely and in accordance with applicable data protection laws.

We do not sell personal data to third parties.

6. Payment Information

REBLL does not store full payment card details.

Payments are processed securely by PCI-DSS compliant payment processors. These providers handle card data directly and may have their own privacy policies.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Typical retention periods may include:

• Account information: retained while your account is active
• Ticket purchase records: retained for financial and legal compliance
• Customer support records: retained for service improvement and dispute resolution

Where data is no longer required it will be securely deleted or anonymised.

8. International Data Transfers

Some of our service providers may store or process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

• UK approved International Data Transfer Agreements (IDTAs)
• Standard Contractual Clauses
• Adequate security protections

9. Your Data Protection Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to certain types of processing
• Request restriction of processing
• Request transfer of your data (data portability)

To exercise any of these rights please contact us using the details below.

10. Cookies and Tracking

REBLL uses cookies and similar technologies to:

• Maintain secure logins
• Improve user experience
• Analyse website usage
• Prevent fraud

You can control cookies through your browser settings. Further information is available in our Cookie Policy.

11. Security

We take appropriate technical and organisational measures to protect personal data, including:

• Secure encrypted connections (HTTPS)
• Access controls and authentication
• Monitoring and fraud detection systems
• Secure cloud infrastructure

Despite these measures, no system can be guaranteed completely secure.

12. Children’s Data

REBLL services are not directed toward children under the age of 13. We do not knowingly collect personal data from children without appropriate consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services.

The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

REBLL Ltd
Email: privacy@rebll.com
Website: www.rebll.com

15. Complaints

If you believe your data has been handled improperly, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113